GuideTechnology to control the queue in real time
The queue no longer depends on paper, memory or conversation at the counter. Each entry has a position, status and operational rules so that the team knows who is waiting, who has been called and who is in attendance.
- General and specific queue
- Waiting, called and in service status
- Position displayed for tracking
- Update by establishment in real time
GuidePains of an operation without queue control
When the reception is full, the customer may give up before getting in line. Without foresight, the team answers repeated questions, loses clarity about the order and is more at risk of calling the wrong person.
- Drop-off at peak times
- Crowded and unpredictable reception
- Dispute over who arrived first
- More interruptions for the team
GuideBenefits for client, professional and management
With a digital queue, the customer better monitors their turn, the professional operates the call more safely and management gains a more organized routine to answer without improvisation.
- Customer tracks position and status
- Team controls call and service
- Less loss due to waiting without information
- More professional flow for the establishment