Feature

Customer chat for a closer, more organized journey

Kavyora chat brings customers and businesses closer without separating conversations from service delivery. Shared context helps the team respond clearly and reduces information scattered across parallel channels.

Guide

Conversations connected to customer context

The team follows each conversation alongside the booking or service journey, with a clearer view of what the customer needs.

  • Booking and service context
  • Conversation history
  • Centralized relationships
  • Less scattered information
Guide

More agility before and after a service

Questions about times, services and progress can be handled with the right context, supporting a closer and more professional experience.

  • Clearer answers
  • Relationship continuity
  • Less team rework
  • A more welcoming experience
Guide

Available from Premium

Chat is part of Premium's complete management package and is also included in Platinum. The digital queue remains a Platinum differentiator.

  • Chat in Premium
  • Chat in Platinum
  • Connected scheduling and relationships
  • Digital queue in Platinum
FAQ

Frequently asked questions about customer chat for beauty and wellness businesses

Is chat available in Premium?

Yes. Customer chat is included in both Premium and Platinum.

Does chat replace scheduling or the queue?

No. Chat supports relationships, scheduling reserves times, and the queue manages waiting and calls as separate journeys.

Kavyora

Organize your business with clearer operations.

See how scheduling, queues, team management, finance and customer experience can work together without improvisation.